Privacy Policy

This Privacy Policy explains how WINNALS TRADING LIMITED (“we”, “us”, or “our”) collects, uses, stores and shares your personal data when you visit or make a purchase on winnalstrading.shop (the “Website”).

We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

WINNALS TRADING LIMITED
Company No.: 17069502
Registered office: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: support@winnalstrading.shop

2. Personal Data We Collect

Depending on your interaction with the Website, we may collect:

  • Identity & contact data: name, email address, telephone number, billing and delivery address

  • Order data: items purchased, order history, order number, delivery method, customer service communications

  • Payment data: payment status and transaction references provided by our payment service providers (we do not normally store full card details)

  • Technical data: IP address, device type, browser type, operating system, time zone, and usage logs

  • Cookie data: information collected via cookies and similar technologies

We do not knowingly collect personal data from children under 13.

3. How We Use Your Data

We use your personal data to:

  • Process orders, payments, delivery and after-sales support

  • Communicate with you about orders and customer service enquiries

  • Improve Website performance, security and user experience

  • Prevent fraud and protect the Website

  • Comply with legal and accounting obligations

  • Enforce our Terms & Conditions and protect our legal rights

4. Legal Bases for Processing

We process personal data under one or more lawful bases, including:

  • Contract (to fulfil your order)

  • Legal obligation (tax/accounting requirements)

  • Legitimate interests (operating and improving our business, preventing fraud, maintaining security)

  • Consent (where required, e.g., certain marketing communications or non-essential cookies)

5. Cookies

We use cookies to provide core functionality and to understand Website usage. You can manage cookies through your browser settings. Disabling certain cookies may affect the Website.

6. Sharing Your Data

We may share your data with:

  • Ecommerce/hosting providers

  • Payment processors

  • Delivery/logistics partners

  • IT support and analytics providers

  • Professional advisers (lawyers, accountants, auditors)

  • Authorities where required by law or to protect legal rights

We do not sell your personal data.

7. International Transfers

Some service providers may process data outside the UK. Where applicable, we use appropriate safeguards recognised under UK data protection law.

8. Data Retention

We keep personal data only as long as needed for the purposes above and legal requirements, then delete or anonymise it.

9. Your Rights (UK GDPR)

You may have rights to access, correct, delete, restrict, object, and request portability of your data (subject to conditions).
To exercise rights, contact support@winnalstrading.shop. We may verify your identity.

You may also complain to the UK Information Commissioner’s Office (ICO). We encourage you to contact us first.

10. Contact

Email: support@winnalstrading.shop
Registered office: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

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