This Refund & Return Policy explains how WINNALS TRADING LIMITED handles returns and refunds for purchases made on winnalstrading.shop.
1. Return Window
You may request a return within 30 days from the date your order is delivered.
2. Return Conditions
To be eligible for a return and refund:
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Items must be unused, unwashed, and in original condition and packaging
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All tags, labels and accessories must be included
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Proof of purchase is required (order number or confirmation email)
Returns may be refused if items show signs of wear, damage, or missing components.
3. Contact Us Before Returning
Please contact us first so we can confirm eligibility and provide return instructions:
Email: support@winnalstrading.shop
Returns sent without prior approval may not be accepted.
4. Return Shipping Costs
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If the return is due to our error (wrong item shipped or confirmed defect), we may cover or reimburse reasonable return shipping costs.
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If the return is due to change of mind or incorrect selection, you are responsible for return shipping.
Original shipping charges are generally non-refundable unless required by law.
5. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos and your order number. We may offer a replacement, partial refund or full refund depending on the case.
6. Refund Processing
After we receive and inspect the returned items, approved refunds are issued to the original payment method. Processing times vary by provider and bank.
7. Contact
Email: support@winnalstrading.shop
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